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REFUND POLICY

Welcome to the Institute of Vedic Astrology!

I. INTRODUCTION

We are delighted that you have chosen us, The Institute of Vedic Astrology LLP (“We” or “us” or “our”) to help with your on-line educational or training needs. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a course with us, you agree to our policies. The Copyright Policy, Terms and Conditions, Privacy Policy, Disclaimer and Refund Policy uploaded on the website www.ivaindia.com are to be read in conjunction with one another. The following page will cover the Refund and Cancellation Policy for courses administered by us. As a measure of transparency, we wish to inform every User and student of our refund policy beforehand.

II. REFUND POLICY

  • In case of double payment, due to any reason, you will get your 100% money back. The same will be processed via the same source (original method of payment) in 10 working days post intimation by the User.
  • We deal in online video courses and digital service in astrology and hence, do not offer or entertain requests for refund. We follow a strict no refund policy. To ensure that you (“User” or “you”) have sufficient information before enrolling in any course and can make an informed decision, we have made appropriate arrangements. Most of the courses have sample videos. We request the User to make sure to watch our sample videos available on our website www.ivaindia.com before enrolling for any such course. Apart from videos, there are blogs which are easily accessible and should be read before enrolling in a course. We also request the User to download the prospectus to have a better idea about the courses. These sample videos, blogs and prospectus are available to every User free of cost on our website, hence, we urge every User to use them to the maximum possible extent. We promise quality content in each of our courses and we would like you to have an idea about the exciting journey ahead!
  • In case of double payment, due to any reason, you will get your 100% money back. The same will be processed via the same source (original method of payment) in 10 working days post intimation by the User.
  • The refund policy mentioned above will also apply if any User decides not to complete the course post enrolment. If post enrolment, a User decides not to complete the course or start the course due to lack of further interest or for any other reason, the same shall not be a ground for grant of refund.
  • In case of double payment, due to any reason, you will get your 100% money back. The same will be processed via the same source (original method of payment) in 10 working days post intimation by the User.
  • The refund policy mentioned above will also apply if any User asks for partial refund. We do not follow any concept of partial refund. Once enrolled, it is the choice of every User to continue or discontinue with the learning provided by our material. There will be no partial refund on these grounds.
  • In case of double payment, due to any reason, you will get your 100% money back. The same will be processed via the same source (original method of payment) in 10 working days post intimation by the User.
  • Since the fees for a course and the accompanying study material has to deposited before starting the course and the same being non-refundable, we request every User to watch the content already available on our website. From time to time, we also offer combo offers at discount prices. Please check those offers to lap up your favourite courses at discounted prices.

III. SHIPPING

  • In case of double payment, due to any reason, you will get your 100% money back. The same will be processed via the same source (original method of payment) in 10 working days post intimation by the User.
  • We also provide distance learning courses. Anyone who enrols in any distance learning programme will get all the prescribed study material for such course anywhere in the world because we ship material all over the world. All our study material is included with separate shipping charges.
  • In case of double payment, due to any reason, you will get your 100% money back. The same will be processed via the same source (original method of payment) in 10 working days post intimation by the User.
  • We take all due care while packing and sending our course material. Damage of course material during transit is not a ground of refund.

IV. DOUBLE PURCHASE

  • In case of double payment, due to any reason, you will get your 100% money back. The same will be processed via the same source (original method of payment) in 10 working days post intimation by the User.
  • We request every User to provide a valid mobile number and personal email at the time of registration. Fake profiles lead to cancellation of order.

V. HELP AND SUPPORT

We believe in providing help and support to every User. If there is any problem or difficulty which any User is facing, the same shall be dealt with by our team promptly and efficiently.